A booking fee / deposit is requested to secure an appointment slot.  This is mostly to stop time wasters or those who are not serious about booking who cancel late, or not show up entirely.  We do also understand that circumstances may arise out of anyone’s control that result in a late cancellation, so this policy is also to protect the clinic from losses.  

The clinic is extremely busy and by booking a client in on our system, this then prevents another client from taking that time.

Our booking fee also accounts for admin time for dealing with queries and booking clients in.

Booking deposits are transferrable to another appointment on a later date when at least 48 hours’ notice is given.  If less than 48 hours’ notice is given, the deposit is forfeited and it is not possible to use this against another booking.  If a client cancels and doesn’t wish to re-book, the booking fee is not refundable.

Please note our policy is STRICT and we do not accept any reasons, whether it is a client’s fault or not.  It is also not the fault of Ink Illusions and we have costs to bear when someone late cancels.  

We also impose an additional £25 “no-show” fee – if you can’t make it please let us know to avoid this.

Please note we do not accept ANY reason under our strict policy.  We politely ask clients not to ask for exceptions as the answer will always be no refunds.